Chargeback reason code 4870. They may have returned an item, for example, or perhaps were billed for a service. Chargeback reason code 4870

 
 They may have returned an item, for example, or perhaps were billed for a serviceChargeback reason code 4870 Chargeback Reason Codes / Mastercard / 4870 – Chip Liability Shift Dispute Code 4870 Category Fraud Message System Dual Message System DESCRIPTION Why did I

4812: Account Number. 2. Fraudulent processing of transaction. Sometimes, customers get wrongly debited due to manual data entry errors by the merchant’s team. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. Check with the issuing banks to determine what time limits may apply to you. S. Request required authorisation not obtained. There is some precise chargeback reason codes, particularly for MasterCard holder :. Request authorisation not obtained. There are over 80 unique return codes, each representing a different return type. Read on for the complete guide to dealing with chargebacks. The shorthand description is “Chip Liability Shift. Did not issue a credit, because it does not accept returns, but did not properly disclose its return policy. 0: Updated report version from 1. ”Visa Claims Resolution is a Visa-specific platform that seeks to declutter and streamline the consumer dispute and chargeback resolution process. EN. Cardholder-Activated Terminal (CAT) 3 Device. For chargeback reason code 4837 (No Cardholder Authorizations) second presentments, new information such as a merchant name, location, or dates will no longer be allowed as a potential remedy to this chargeback when a merchant’s information is a complete mismatch between the authorization and clearing. . The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Goods / Services Damaged or Defective. 4:. Solution. Train staff members on the proper practice of the above requirements. · 1677—Revised Standards—Questionable Merchant Activity Chargebacks” that included removing certain restrictions from chargebackText of Chargeback Guide. It can range from 60 to 120 days from the billing date. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Specify the default reason code to. Notes Replace NN with the chargeback count value provided by the Fraud Notification ServiceinPDS0200, subfield2oftheFirst Chargeback/1442message. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. ” This code indicates a counterfeit card was used to make a purchase from a card-present merchant who didn't scan the card's EMV chip. Create a manual or electronic imprint of each card-present transaction. 2. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. 4840 Fraudulent processing of transaction. those with reason code 4871 (Chip Liability Shift Lost/Stolen/Never Received Issue). 4808 – Authorization-Related Chargeback – Cardholder-Activated. 4: 4863 Regarding April HotFix 83179, in the following scenario, should Smart Disputes allow a Fraud chargeback to be resubmitted using reason codes 4837/4870/4871? - 15 Fraud CB's are submitted. 4870: Chip Liability Shift: 120 days: 4871: Chip/PIN Liability Shift. 4859 Addendum, No-show, or ATM Dispute. Chargeback Reason Codes Visa. In both instances if the Merchant wishes to withdraw from an arbitration case, Visa will charge the amount of 500. The chargeback filing period for cardholders is usually 120 days. When a fraudster places a transaction using stolen payment credentials, it may result in a true fraud chargeback under this reason code. The reason code used to describe the dispute will determine the chargeback time limit. 6: Credit not. com on 5/26/2016. The first liability shift went into effect in October 2015 and covered almost all card-present transactions except for those that take place at ATMs and gas pumps. Reason Codes Category 4: Processing Errors. In order to fight a chargeback effectively, however, you'll need to know the reason code. Corrected Time Frame from 45 to 90 for Chargeback Message Reason Code 4808 in section 3. Reason Code Reason Code Description Timeframe; 4808: Authorization-related Chargeback: 90 calendar days: 4853: Cardholder dispute: 120 calendar days: 4837/4849/4870/4871: Fraud - No cardholder authorization - Questionable merchant activity - Chip liability shift - Chip liability shift - Lost/Stolen/ Never Received Issue (NRI) fraud : 120. Arbitration Chargeback/1442 Message - MasterCardCode 4807: Fraudulent Card-Present Transaction. This ranges anywhere from roughly 60 to 90 days after purchase. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. The cardholder claimed to not have participated in or authorized a transaction. 3: Card-Present Environment. Let’s. About Visa chargeback reason codes. . These mandates often involve changes to the transaction process, the addition or removal of certain chargeback reason codes, or changes to the various phases and deadlines involved in the chargeback process. Friendly fraud Mistreatment, neglect of customer. Acquirer Use of Message Reason Code 7623. To generate a chargeback, the issuer must submit the First Chargeback / 1442 message with the applicable message reason. Mastercard chargeback reason code 4808 falls under the “Authorization” category. 4:. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. Either way, the end result is an unauthorized transaction that results in a chargeback. MasterCard ChargeBack Guide 20141030. Here’s how reason codes make it easy for you to check the status of your disputes or chargebacks: Mastercard Chargeback Reason Codes Demystified. messagereasoncodes4837,4870,or4871. If the merchant is not EMV-compliant, the liability for a fraudulent transaction shifts from the card issuer to the actual merchant. 2: Canceled Recurring Transaction, and those disputes would still go through the normal chargeback process. . See full list on chargeflow. Spot these types of chargebacks using. Cirrus), Message Reason Codes, Message Reason Code 4870—Chip Liability Shift Summary of Changes, 20 November 2017. The chargeback reason code classifies the type of chargeback, the reason for why the . The card scheme receives the chargeback and forwards it to the acquirer. 4: Counterfeit Europay, Mastercard, or Visa (EMV) card: F30: UA05 or UA06: 10. Invalid Reasons for a DisputeM10 Vehicle Rental – Capital Damages. Mastercard chargeback reason code 4860: Credit Not Processed covers situations where the cardholder claims they are due a credit, but believes the merchant did not provide it. The chargeback can be for the total transaction amount or a lesser amount. In some cases it can be upwards of 540 days, though, depending on. Upload michellehsu. Chargeback Guide - Mastercard · 2020. 0. Chargeback reason codes identify the general reason behind a chargeback. Reason Code 53 re-presentments must be processed within 45 calendar days from the. Additionally, one clearing transaction. As things. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. This chargeback guide can be used as a sample guide when applying for credit card chargebacks. It is important to identify and understand the root cause and take the necessary steps to dispute the chargeback. Consult the applicable network’s guidelines for examples of acceptable compelling evidence. All ACH return reason codes consist of the letter “R” followed by two numbers (R01, R12, R22, etc. Review your credit card processor’s policies to understand its chargeback dispute process. Reason code 4870 – Chip Liability Shift; Reason code 4871 – Chip & PIN Liability Shift How can I actively prevent fraudulent chargebacks? Depending on your workflow or third-party integration use, it may curb chargeback risk to have your guest present payment upon pickup so that it can be processed by the more secure EMV chip. The issuing bank assigns each case a code according to the consumer’s claim, and the merchant must adhere to the time limits for that specific code. EN. An issuer must not use a fraud-related message reason code if the issuer submitted more than 25 chargebacks in aggregateinvolving the same account (as defined above) for message reason codes 4837, 4870, or4871. - Merchant does not provide a credit through Collaboration for two (2) transactions and credits for the remaining 13 transactions. Chargeback reason code 4870 has to do with whether or not the merchant in question has installed and is using terminals that can accept EMV or “chip” payment cards. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. These chargebacks occur to resolve chargeback-related disputes between network members. Presentment • Believes the issuer’s chargeback did not fulfill the requirements of the chargeback reason code • Can provide information that addresses the original reason for the dispute A second presentment must be for the total chargeback amount or a lesser amount. Chargeback amount is equal to or less than the exceeded limited /authorised amount. Offer shipment and delivery tracking. Since Chargebacks are time sensitive, card networks provide time limits on each reason code to help merchants manage time and data to submit their claims in a timely manner. Each transaction or deal has a unique receipt no. Basically the Chargeback time frame include. 4837/4849/4870/4871: Fraud - No cardholder authorization - Questionable. These processing options activate the automatic write-off feature and enable you to establish write-off limits for both under- and overpayments. . There are two parts to this. S. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. The network plans to reduce response times even further to just 20 days in the near future. June 5, 2023. For this reason, you must document all debit and credit card transactions and adhere to the strict rules set by the card networks. A chargeback is the potential outcome of a disputed credit or debit card transaction. These time limits are established to ensure prompt resolution of disputes and prevent unnecessary delays. 4837 No cardholder authorisation. Reason codes are just what they sound like, an identification code used to categorize why a transaction is being refuted by the card holder. . The issuer may invoke the chip and the chip/PIN liability shift only with the first chargeback under message reason code 4870 and 4871. These codes explain the reason why the chargeback was filed, and the reason the chargeback was approved. About American Express chargeback reason codes. M49 Vehicle Rental – Theft or Loss of Use. 4: Other fraud: Card-absent environment: VCR Dispute Reason Code 13. . Issuer Review; Allocation. Reason Code Description External Category; 108: The remitter account is debited but the beneficiary account was not credited: Chargeback Raise: 109: The remitter bank customer still disputes that the beneficiary account is not credited: Pre-arbitration Raise: 121: TCC has been raised but the customer still complaining that Beneficiary a/c is. Chargeback Reason Codes Visa. They may have returned an item, for example, or perhaps were billed for a service. 4812. Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. UA02 Fraud – Card Not Present Transaction. Region Only) 4855 Goods or Services Not Provided. 4870. Total views 100+ Dr. No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. ©All but two fall under Mastercard chargeback reason code 4853 (Cardholder Disputes): Reason Code 4808 Authorization-Related Chargeback. Credit card chargebacks occur when a customer has a chargeback dispute and decides to question a charge on their credit card statement with their Credit Card Company or issuing bank. 518 Transaction. Cardholder does not recognise. Get your completes guide to Mastercard reason rules, containing all the detailed contact, chargeback time limitations, and select important information you needing. Here’s how reason codes make it easy for you to check the status of your disputes or chargebacks: MasterCard chargeback reason codes are a set of four digits beginning with the 48xx. As things currently stand, when an issuer believes that their initial chargeback was valid and the evidence submitted with the second presentment did. Older time limits for disputes vary based on reason code; in many cases buyers have 120 days after a purchase to file a chargeback. See Reason Codes for more. The time limit for issuers to instigate a first chargeback are calculated based off the Central Site Business Date (the processing date of the first presentment) and are usually 60, 90, or 120 days in duration. The chargeback notification send by the issuing bank will include the reason code for the chargeback. Another downside is that chargebacks on annual subscriptions. PCI DSS v3. There are several scenarios where a customer may reasonably expect a payment reversal. or order no. Doc Preview. Fraud. These numeric codes are varied by card network but serve. 1 Minimum Chargeback Amount; subsequent sections are renumbered In 6. This reason code covers chargebacks related to the EMV liability shift, which leaves merchants liable for fraudulent transactions in which the card had an EMV chip, but the. While the format of chargeback reason codes. Account number not on file. 540 Proper Use for Acquirer’s Second Presentment. 02/10/16 Added Debit Chargeback Reason Codes. Mastercard chargeback reason code 4871 is one of the numeric labels assigned by banks to customer disputes, indicating the given reason for the claim. 4870 - Chip Liability Shift. 5: 4870: Card not present at the time of transaction: F29: UA06: 10. 4: 4863 Code 4837 chargebacks are most often caused by either a fraudster making a purchase with stolen payment credentials or a cardholder failing to recognize a legitimate charge. 516 Improper Use of Intra-European Message Reason Code 4870. In 2020, MasterCard revised their chargeback rules and eliminated the “second chargeback” step. Discover uses unique codes to explain those reasons to merchants. Let’s say you got a Visa chargeback with reason code 13. . A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. This applies to all Mastercard reason codes, except 4808, 4870, and 4871; these disputes will go to Arbitration directly if escalated. Removed 6. Get your complete guide to Mastercard reason codes, included all the detailed information, chargeback time limitings, or other important information it need. Match case Limit results 1 per page. Chargeback Guide28 April 2016. In this article, we'll cover some of the major changes that Mastercard has made to chargebacks in recent years, starting with. Although each card network has its own chargeback reason codes, their end goal is the same: Clearly describe why a customer is disputing a transaction. FR2 Fraud Full Recourse Program. Controlling data access. Cardholder Disputes. Chargebacks—Maestro POS Transactions—added information to the section, Proper Use of Intra-European Message Reason Code 4808, about the Cardholder Does Not Recognize - Potential Fraud (this reason code will be retired as a part of the 20. It is a valuable resource for anyone involved in the payments industry. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Permit just has with Visa Argues Resolution. The following is a full list of Chargeback Reason Codes for the card schemes that Zai supports. The acquirer also charges the merchant a fee ranging between $5-100. If you receive a chargeback under Reason Code 85, you will need to provide evidence that the credit was processed in order to dispute the chargeback. English Deutsch Français Español Português Italiano Român Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Türkçe Suomi Latvian Lithuanian česk. R03 Insufficient Reply. When any Chargeback occurs, that will be identified by the specific code. pdf; of 571 /571. 541 Proper Use. 4870. Visa flagged the transaction under the Fraud Monitoring Program, and the issuer has not filed a chargeback under another reason code. Chargeback reason codes tell merchants the reason the customer is disputing a charge, according to the information they provided to their bank. Chargeback prevention strategies vary based on the reason for the. 4870: Chip Liability Shift: 4871: Chip/PIN Liability Shift: 4807: Warning Bulletin File: 4808: Requested/Required Authorisation. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRR Below is a list of Mastercard chargeback codes used in eCommerce. 4880 . • Require cardholder letter or email as supporting documentation in first chargebacks for chargeback reason code 4863 (Cardholder Does Not Recognize). This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. Learn more about Mastercard chargeback reason codes. 4 Proper Use for Issuer’s First Chargeback, changing “optimally” to “as applicable”1. Visa chargeback reason codes. Understanding reason codes and associated representment requirements is. 5: 4870: Card not present at the time of transaction: F29: UA06: 10. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at. The Mastercard chargeback reason codes were condensed down in 2016, like the processed that Visa just underwent with Visa Claims Resolving. Here are some numbers on chargeback reason codes: 30% - the number of chargebacks that result from transactions made with a stolen card. 1, 5 January 2016. The shorthand description is “Authorization-Related Chargeback. 4870: EMV Chip Liability Shift: 4871: EMV Chip/PIN Liability. English Deutsch Français Español Português Italiano Român Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Türkçe Suomi Latvian Lithuanian česk. Investigate suspicious orders. pdf. 3. In some cases it can be upwards of 540 days, though, depending on. Let us now get information about the basic explanation about MasterCard Chargeback Reason Codes. txt) or read book online for free. related Chargebacks (Reason Codes 4837, 4840, 4849, 4863, 4870, and 4871), Chip/PIN Liability Shift (Reason Code 4871) section. Include any terms relevant to the transaction, including return, cancellation and. Chargeback Reason Code. Merchants should: Only use EMV-enabled terminals. The most significant category of reason codes is. The time limit for issuers to instigate a first chargeback are calculated based off the Central Site Business Date (the processing date of the first presentment) and are usually 60, 90, or 120 days in duration. That's why we've created this guide, which goes over what reason codes. A smarter, simpler way to stop fraud. Fight; Prevent; Recover; Predict; Success Story; Resources. In the case of friendly fraud, that reason could be completely invalid and. Maintaining an information security policy. Visa, MasterCard, and American Express all list compelling evidence by reason code. Date Option. Technical. FR4 Immediate Chargeback Program. Chargeback arbitration is a process in which disputing parties seek a verdict from an independent third party to settle a transaction dispute. Match case Limit results 1 per page. Articles; Chargeback Reason Codes;. Intra-European Message Reason Code 4870-Chip Liability Shift. 1 — EMV Liability Shift Counterfeit Fraud; Visa Chargeback Reason Code 10. The changes in this fourth phase do not apply to the following reason codes: 4870 – Chip Liability Shift. 4:. 1, 3Each chargeback received a numeric code which is known as the “reason code”. Fraud (10)& Authorization (11)Chargeback Reason Code 30 - Services Not Provided or Merchandise Not Received The chargeback time limit is calculated based on one of the following: 120 calendar days after the transaction processing date 120 calendar days after the last date the cardholder expected to receive the goods or services (not to exceed 540 days of the transaction. Despite concerns about increased friction, every merchant should deploy 3-D Secure at checkout. The shorthand description is “Authorization-Related Chargeback. A Product Not Delivered chargeback means the customer believes they did not receive the goods or services they purchased. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. Description. 4896 . 4863 Cardholder does not recognise. Click below to request a free demonstration, and we’ll create a customized report showing exactly how much ROI you can expect. Reason Code 53 chargeback can be re-presented in one of the following circumstances: chargeback is invalid or a credit was processed. As we touched on earlier, chargebacks can happen due to technical errors. The transaction was recurring and the cardholder failed to meet the cancellation terms of the. A chargeback is a transaction that is disputed by a cardholder or issuer. 541 Proper Use of Interregional Message Reason Code 4860. 4: Fraud—Card-Absent Environment. Each chargeback has a chargeback reason code assigned to it, which is a two-digit number that corresponds to the reason the customer is disputing the charge. Improper use of message reason code 4870 299 proper. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. The Sift Digital Trust & Safety Platform does what other fraud tools can’t, patented technology delivers. Of course, some of these inquiries will still inevitably progress to the chargeback phase. While there are many chargeback reason codes, all chargebacks fall into one of three categories:Or fill in the chargeback form because it seems easier than contacting the merchant directly. Now we are very familiar with the word ‘Chargebacks’ from the expert at Chargeback Expertz. Chargebacks may happen for a variety of reasons: the most common are returns of goods, cancelled services, quality disputes or processing errors, and fraud. Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. But, merchants should be aware that, eventually, everyone will be required to use the new designations. Here’s a comprehensive list of Mastercard chargeback reason codes that you might see on your screen: 4807: Warning Bulletin File. Sift’s MasterCard chargeback reason code guide features every single MasterCard reason code, its description, expert insights, and real world examples. Mastercard Chargeback Reason Code 70: Chip Liability Shift. txt) or read online for free. EMV LAIBILITY SHIFT- Counterfeit . In these instances, cardholders have 90 days to file a dispute. Counterfeit liability shift likely chargeback outcome table . 4808: Requested/Required Authorization Not Obtained. 4837 — No Cardholder Authorization. These reason codes are divided into three categories depending on the supposed cause of a chargeback: consumer disputes, processing error, or fraud. min . 318 Interregional Message Reason Code 4870—Chip Liability Shift. 4870: Chip Liability Shift: 120 days: 4871: Chip/PIN Liability Shift. dispute has been requested by the customer and establishes the required elements necessary if a merchant is disputing the consumer’s claim. The merchandise was as described or was not defective. 16October2015 ChargebackGuide Chapter 3—Message Reason Codes. Here’s how reason codes make it easy for you to check the status of your disputes or chargebacks: Mastercard Chargeback Reason Codes Demystified. Poor order shipping: Not shipping goods or delivering services as promised, shipping to the wrong address, or not making the goods available. 120 calendar days after the service was cancelled or the goods were returned; 120 days after credit documentation is issued (day zero is the date published on the document, the date of the merchant’s letter, or the date the issuer. English Deutsch Français Español Português Italiano Român Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Türkçe Suomi Latvian Lithuanian česk. This could be due to a delay in processing the credit. Also, remember that the time frame for your response includes any processing required by the acquirer. 1 compliance release) 4870: Chip Liability Shift: 4871: Chip/PIN Liability Shift - Lost/Stolen/Never Received Issue 4808: Authorization related Chargeback: 4834: Point of Interaction Error: 4853 Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. Reason codes vary by card brand. Pages 798Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. 2: EMV Liability Shift Non-counterfeit Fraud: 10. 4. 4: 4863 Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. In other words, if you dispute the chargeback, the case may proceed directly to arbitration. Write a chargeback rebuttal letter (with sample template) 8 Ways to Prevent Chargebacks. Time Limit Framework for Chargeback Reason Codes. The reason code also presents a timeline to fight the chargeback and what evidence is needed to reverse the chargeback. The cardholder initiates contact with their bank or credit union to file a dispute. They are provided to the merchant by the issuing bank, and they help all involved parties categorize disputes and determine next steps. 4863. . 5: 4870: Card not present at the time of transaction: F29: UA06: 10. Documentation must be a direct result of cardholder communication. Mastercard Chargeback Guide is a comprehensive document that explains the rules and procedures for resolving disputes between cardholders, merchants and issuers. 518 Invalid Chargeback. EN. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. Steps to Prevention. Chargeback Guide (PDF) - MasterCard. You can learn more about each one by visiting the Mastercard Chargeback Guide. 4: 4863 The issuer may invoke the chip and the chip/PIN liability shift only with the first chargeback under message reason code 4870 and 4871. The following table lists the Visa chargeback reason codes and their descriptions. A chargeback happens when a customer requests for a transaction to be reversed. No cardholder authorisation. It can protect against criminal fraud attacks, but equally important, it protects you from liability due to fraud and other losses. Description. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. Here’s how. Eligible Chargeback Reason Codes . 541 Proper Use for Issuer’s First Chargeback. EFM MONTHLY CRITERIA NUMBER OF E-COMMERCE TRANSACTIONS FRAUD CHARGEBACK AMOUNT FRAUD CHARGEBACK RATIO BASIS POINTS (BPS) 3DS UTILIZATION (EMV 3DS + DATA. For merchants at risk of exceeding important chargeback thresholds, this cost is often well worth it. A new 4 byte reason code will be used moving forward. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. These codes are notoriously inaccurate; in fact, first-party fraud is predicated on reason codes being inaccurate. Mastercard Chargeback Guide is a comprehensive document that explains the rules and procedures for resolving disputes between cardholders, merchants and issuers. However, for simplification, they are divided into eight categories: Fraudulent activity; Authorization issues;. ‍ Authorization. At Visa they used to receive reason code 98. Authorisation. Proper Use for Intra-European Message Reason Code 4870. 1 Quick Reference Lead. See the list of reason codes below: Card Network. . 1: goods not received. 4837 No cardholder authorisation. duration of message reason code 4808 chargeback protection period. 4846. Instead, ask for a different form of payment. A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. Merchants also leave themselves open to friendly fraud. Second presentment: The following cycle of chargeback resolution occurs when the acquirer refutes the issuer’s first chargeback. Chargeback reason codes are what tell a merchant why a customer is disputing a charge. The shorthand description is “Chip Liability Shift.